Frequently Asked Questions
Everything you need to know about our services. Can't find what you're looking for? Contact us.
Internet & ISP Services
We offer a range of internet plans from residential to enterprise-grade, including fiber optic, fixed wireless, and leased line connections. Visit our Internet Plans page for full details.
Use our Coverage Map tool to check service availability at your location. Enter your address or drop a pin on the map to see available plans.
Fiber optic offers higher speeds and reliability through underground cables, ideal for businesses. Fixed wireless delivers internet via radio signals from a nearby tower, suitable for areas without fiber infrastructure. Both provide excellent performance.
Yes! We offer flexible bundle options. Check our Bundles page to see available combinations and discounts.
IT Services
We provide web development, mobile apps, custom software, ERP systems, cybersecurity, cloud solutions, IT consulting, and more. Browse our full IT Services catalog.
Costs vary based on scope and complexity. We offer fixed-price, hourly, retainer, and milestone-based models. Contact us for a free consultation and quote.
Timelines depend on project complexity. A standard website takes 2-4 weeks, custom software 4-12 weeks, and large ERP implementations 3-6 months. We provide clear timelines during the proposal phase.
Yes! We offer maintenance and support packages for all our projects. Options include monthly retainers, managed IT services, and on-demand support.
Support & Technical Help
You can reach us via phone, email, or our contact form. We offer 24/7 emergency support for critical issues.
Standard support is available Mon-Sat, 8:00 AM - 8:00 PM. Emergency support is available 24/7 for critical issues.
Emergency issues are addressed within 2 hours. Standard tickets are responded to within 24 hours. We prioritize based on severity.
Billing & Payments
We accept M-Pesa, bank transfers, credit/debit cards, and mobile money. Payment terms are discussed during onboarding.
We offer both contract and month-to-month options depending on the service. Our team will help you choose the best plan.
Yes! Plans can be adjusted as your needs change. Contact our support team to discuss upgrades or downgrades.
General Questions
We are headquartered in Nairobi, Kenya, serving clients across East Africa and beyond.
Absolutely! We work with clients worldwide, delivering remote IT services and consulting across different time zones.
Simply contact us for a free consultation. We'll discuss your needs, recommend solutions, and provide a detailed proposal.